Last updated: March 10, 2026
These Terms and Conditions ("Terms") govern the use of the Expatea website at expatea.cz ("Website") and all interactions and communications with Expatea — whether initiated through the Website or through any other contact channel, including WhatsApp, email, or any other means of communication.
These Terms apply to anyone who accesses the Website, contacts Expatea, or engages with Expatea's services. By accessing the Website or contacting Expatea by any means, you accept these Terms.
Services you order are additionally governed by the Framework Agreement, which is described in the section on ordering services below.
Expatea is a registered business — IČO: 67454399 — operating under the name Expatea, represented by Aleš Nedomlel, registered in the Czech Republic (hereinafter "Provider").
Contact: [email protected]
Full contact and registration details are set out at the end of these Terms.
The Website is informational in nature — it describes Expatea's services and provides a means of getting in touch. Nothing published on the Website constitutes a binding offer, a guarantee of the availability of any service, a commitment to any particular price, or a guarantee of any outcome.
The content of any service for the agreed price comprises exclusively what is explicitly stated as included in the service offer for the given price communicated to you by the Provider. Nothing discussed in conversations or exchanges that is not explicitly specified in the service offer forms a part of the ordered service.
Where the nature of a service corresponds to a service type defined in the Framework Agreement — regardless of how the service is described or labelled in conversations — the definition of that service type in the Framework Agreement governs the scope and content of the service. This applies in particular to any service that takes the form of a consultation, assessment, analysis, written report, evaluation of your situation or eligibility, or any similar activity — all of which are governed by the Framework Agreement's definition of consultation or analysis (as applicable). The Provider may explicitly state in the service offer that different or additional terms apply to a specific service; absent such a statement, the applicable Framework Agreement service definition controls.
Any activities or actions beyond the explicitly defined scope of an ordered service may be requested from the Provider separately. The Provider will consider such requests and, where possible, offer them as additional services at a separately agreed price. The Provider reserves the right to decline any request for activities or services beyond the defined scope, without giving a reason.
Any prices, fees, or cost indications communicated by the Provider — whether on the Website, in conversation, or otherwise — are preliminary and indicative only, valid at the time of communication. The final and binding price for any service is determined solely at the point of order confirmation by the Provider.
The Provider reserves the right to change its prices at any time. Changes apply to new orders placed from the date of the change and do not affect previously confirmed orders.
Prices stated for services represent the Provider's remuneration for those services only. External costs, official fees, and third-party disbursements associated with a service are additional and will be communicated separately. You are responsible for ensuring that any payment reaches the Provider in full, including covering any transfer fees or deductions, so that the Provider receives the complete agreed amount.
Initial contact with the Provider often takes the form of a pre-sales consultation — an exchange conducted before any service is ordered. A pre-sales consultation does not create a contractual service relationship between you and the Provider. Information provided in that context is for general orientation only, and the Provider is not liable for any actions taken on the basis of such information. The nature, scope, and conditions of paid consultation services are governed by the Framework Agreement.
All paid services provided by the Provider are governed by the Framework Agreement. The Framework Agreement sets out the complete terms and conditions of the service relationship, including the rights and obligations of both parties.
The Provider provides the current version of the Framework Agreement when communicating a first service offer to you. The Framework Agreement is available in Czech and English only. If you do not speak either language fluently, you are advised to seek translation or interpretation assistance before accepting any service offer. You may request the Framework Agreement at any time, and the Provider will send it without undue delay. By accepting a service offer, you confirm that you have had the opportunity to review the Framework Agreement and that you accept its terms as governing the service relationship.
For subsequent orders by the same client, the Framework Agreement already in force between the parties applies without the need for it to be re-provided, unless an updated version has been issued.
In the event of any conflict between these Terms and the Framework Agreement, the Framework Agreement prevails.
If you wish to order a service, the Provider will communicate the service scope and price to you in writing. You confirm your order by written acceptance or by payment — whichever occurs first. Payment constitutes acceptance of the offer and of the Framework Agreement.
The full terms governing order formation, payment obligations, and service commencement are set out in the Framework Agreement.
The Provider reserves the right to decline to accept any service request or order, without giving a reason.
If you are a consumer as defined under applicable Czech law, you have the right to withdraw from a service contract without giving a reason within 14 days of its conclusion.
By accepting a service offer, you expressly request that the Provider begin providing the service without delay — that is, before the 14-day withdrawal period has expired. You acknowledge that, as a result of this request, you may lose your right of withdrawal once the service has been fully performed. Where the service has only been partially performed at the point you exercise withdrawal, you will be asked to pay a proportionate amount corresponding to the part of the service already provided.
Full details of your consumer rights in connection with withdrawal and related matters are set out in the Framework Agreement.
The Provider provides its services with professional care. However, the Provider cannot guarantee any particular outcome of proceedings, applications, or interactions with relevant authorities or other institutions. The outcome of any proceeding depends on the decision of the relevant authority, which the Provider cannot influence or guarantee.
Processing times at immigration and other administrative authorities are estimates only and cannot be guaranteed.
The Provider is not liable for any decisions, actions, delays, or procedural changes on the part of authorities, immigration offices, courts, registries, or any other institutions or organisations — including in cases where the Provider has assisted in communication with those entities or in preparing and submitting applications or other documents.
You are responsible for the accuracy, completeness, and truthfulness of all information, documents, and materials you provide to the Provider. The Provider relies on what you provide and is not responsible for any consequences arising from information that is inaccurate, incomplete, or misleading.
All content on the Website — including text, service descriptions, and structure — is the property of the Provider and is protected by applicable intellectual property laws. You may not copy, reproduce, publish, modify, or distribute any content from the Website without the Provider's prior written consent.
Use of the Provider's services gives you a non-exclusive, non-transferable right to use the outputs for your own personal or internal business purposes only.
The same restriction applies to any information obtained through contact with the Provider, unless otherwise agreed in a specific case.
The Provider is not liable for any indirect, incidental, consequential, or exemplary damages, including loss of profits, loss of revenue, loss of data, business interruption, or other economic loss, arising in connection with the use of the Website or the provision of services — except where such damage arises from the Provider's intentional act or gross negligence.
The Website is provided on an as-available basis. The Provider does not guarantee uninterrupted or error-free availability of the Website and is not liable for any consequences arising from temporary unavailability.
The Provider takes reasonable technical and organisational measures to maintain the security and integrity of the Website. However, the Provider is not liable for any consequences arising from unauthorised access to or modification of the Website by third parties. You are advised to verify independently any payment details or instructions you receive before acting on them, regardless of where they appear to originate.
The Provider is not liable for the content of any third-party websites that may be linked from the Website. Such links are provided for information only.
The full limitation of liability provisions set out in the Framework Agreement also apply.
The collection and use of personal data in connection with use of the Website and the Provider's services are governed by the Privacy Policy, which forms part of the Provider's legal framework alongside these Terms.
If you are a consumer and a dispute arises that cannot be resolved by direct communication with the Provider, you have the right to seek out-of-court resolution through the Czech Trade Inspection Authority (Česká obchodní inspekce) at www.coi.cz or through another entity authorised by the Ministry of Industry and Trade of the Czech Republic.
The Provider always prefers to resolve any concerns directly. Please get in touch first and we will do our best to find a satisfactory solution.
All services provided by the Provider relate exclusively to the law and administrative procedures of the Czech Republic or, where a service is specifically ordered in relation to the Slovak Republic, to those of the Slovak Republic. The place of provision of all services is Prague, Czech Republic. All contractual relationships between the Provider and you, and all legal relationships arising from or in connection with these Terms, are governed by the laws of the Czech Republic regardless of your country of residence or origin.
For consumers, these Terms do not affect any mandatory consumer protection provisions applicable in the country of your habitual residence.
Any disputes that cannot be resolved amicably shall be subject to the jurisdiction of the District Court for Prague 4 or the Municipal Court in Prague, unless mandatory provisions of applicable law require otherwise. The parties agree to make all reasonable efforts to resolve any dispute amicably before initiating court proceedings.
The Provider may update these Terms and the Privacy Policy from time to time. The current version of each is always published on the Website, together with the date of the most recent update. Continued use of the Website or ordering of services following an update constitutes acceptance of the updated Terms and Privacy Policy.
If any provision of these Terms is found to be invalid, ineffective, or unenforceable, this does not affect the validity or effectiveness of the remaining provisions. Any such provision shall be replaced by a valid provision with the closest equivalent purpose and meaning.
Expatea
Aleš Nedomlel
IČO: 67454399
Registered address: Štrauchova 547, 50601 Jičín, Czech Republic
Email: [email protected]
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